Framegain is made by one person, so replies are personal but not instant. Sending the right thing the first time usually turns a week into a day.
| Send this | Why |
|---|---|
| The .framegain report | It contains the internal check id, the exact thresholds used and your target preset. This is the single most useful thing you can attach. |
| The log file | Found under Saved/Framegain/. Settings has an Open button for it. |
| Engine version and Framegain version | Both are on the License page in the editor. |
| What you expected to happen | Half of all reports turn out to be a threshold disagreement rather than a bug, and those are worth knowing about too. |
If a fix went wrong: stop and do not save. Every fix writes a manifest, and reverting the batch is a single action in the Fixes view. Send the manifest along with the log.